Effective evaluation is key to improving quitline quality and advocating for continued or increase funding. Resources in this section address quality improvement, client satisfaction, and cost effectiveness. Measuringreachand calculating quit rates are key components of quitline evaluation and both are inextricably linked to the Minimal Data Set (MDS).
NAQC’s Annual Survey of Quitlines is another key resource for evaluation.
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Item Name		Posted By	Date Posted
2016 - Quitline Services: Current Practice  Link  [ more ] [ hide ]		Administration	9/29/2024
This Quality Improvement Initiative guidance paper, Quitline Services: Current Practice and Evidence Base, reviews current quitline practice in the U.S., highlights the scientific evidence for each category of service, and discuses major considerations related to implementation and evaluation of the service.
Moving Quitline Research Forward: Resources  Link		Administration	11/10/2012
Draft Research Agenda for Quitlines Link		Administration	11/10/2012
Guide on Quitlines and Research Link  [ more ] [ hide ]		Administration	11/10/2012
Data Use Agreement, Memorandum of Understanding
Implications for NA of Recent Study on NRT and QL Link		Administration	11/10/2012
2011 Survey Link		Administration	11/10/2012
Minimal Data Set (NAQC Web page)  Link  [ more ] [ hide ]		Administration	4/29/2012
ensuring service quality/quality improvement, evaluation, minimal data set, NAQC annual survey, quit rates, quitline-related research materials, reach of quitlines
Measuring Quit Rates (2009)  Link  [ more ] [ hide ]		Administration	4/24/2012
ensuring service quality/quality improvement, Evaluation, minimal data set, quit rates, quitline-related research , quit rates
Measuring Reach of Quitline Programs  Link  [ more ] [ hide ]		Administration	4/24/2012
best and promising practices, ensuring service quality/quality improvement, Evaluation, promoting quitlines/creating demand, quitline operations, quitline-related research , reach of quitlines, reach
Call Center Metrics: Best Practices in Performance Link  [ more ] [ hide ]		Administration	4/24/2012
best and promising practices, ensuring service quality/quality improvement, Evaluation, quitline operations, metrics, performance, quality
Survey of Quitlines (NAQC Web page)  Link  [ more ] [ hide ]		Administration	4/29/2012
evaluation, minimal data set, NAQC annual survey, quit rates, quitline-related research materials, reach of quitlines
For Researchers and Students (NAQC Web page)  Link  [ more ] [ hide ]		Administration	4/29/2012
evaluation, minimal data set, NAQC annual survey, national quitline data warehouse, quit rates, quitline-related research materials, reach of quitlines, research projects
Fact Sheet: Assessment of the Minimal Data Set  Link  [ more ] [ hide ]		Administration	4/29/2012
evaluation, minimal data set
NAQC Annual Survey of Quitlines - 2008 (Questions) Link  [ more ] [ hide ]		Administration	4/29/2012
NAQC annual survey, quitline-related research materials, evaluation
2008 NAQC Annual Survey (NAQC Web page)  Link  [ more ] [ hide ]		Administration	4/29/2012
NAQC annual survey, quitline-related research materials, evaluation
Copy of 2009 Survey Questions - Wave 2  Link  [ more ] [ hide ]		Administration	4/29/2012
evaluation, NAQC annual survey, quitline-related research materials
NAQC Annual Survey of Quitlines 2009 – Wave One Link  [ more ] [ hide ]		Administration	4/29/2012
evaluation, NAQC annual survey, quitline-related research materials
2009 NAQC Annual Survey (NAQC Web page)  Link  [ more ] [ hide ]		Administration	4/29/2012
evaluation, NAQC annual survey, quitline-related research materials
Copy of 2010 Survey Questions  Link  [ more ] [ hide ]		Administration	4/29/2012
evaluation, NAQC annual survey, quitline-related research materials
2010 NAQC Annual Survey (NAQC Web Page)  Link  [ more ] [ hide ]		Administration	4/29/2012
evaluation, NAQC annual survey,quitline-related research materials
FY2011 and FY2012 Budget Survey  Link  [ more ] [ hide ]		Administration	4/29/2012
evaluation, NAQC annual survey, quitline-related research materials
Improving Canadian Quitline Reach and Integration Link  [ more ] [ hide ]		Administration	4/29/2012
evaluation, graphic health warnings, promoting quitlines/creating demand, quitline-related research materials, reach of quitlines
Request Survey Data (NAQC Web page)  Link  [ more ] [ hide ]		Administration	4/29/2012
evaluation, membership services, NAQC annual survey, quitline-related research materials
Exploring a National Data Warehouse for U.S. QLs Link  [ more ] [ hide ]		Administration	4/29/2012
evaluation, minimal data set, national quitline data warehouse, quitline-related research materials
Weekly Patterns in Usage of Tobacco Quit Lines Link  [ more ] [ hide ]		Administration	4/29/2012
evaluation, promoting quitlines/creating demand, quitline-related research materials, quitline services
Quitline Operations: Back to Basics  Link  [ more ] [ hide ]		Administration	4/29/2012
quitline services, quitline-related research materials, quitline operations, quit rates, promoting quitlines/creating demand, priority populations and cultural appropriateness, NAQC annual survey, medicaid, evaluation
Canada-Specific 2008 Survey Results Poster: NCTH Link  [ more ] [ hide ]		Administration	4/29/2012
cost, budget and investment, evaluation, NAQC annual survey, quitline-related research materials, reach of quitlines
Recording of the Webinar presenting the 2010 AS Link  [ more ] [ hide ]		Administration	4/29/2012
cost, budget and investment, evaluation, fax and electronic referral, funding and sustainability, medicaid, minimal data set, NAQC annual survey, priority populations and cultural appropriatenesspromoting quitlines/creating demandquit ratesquitline-related research materialsquitline servicesreach of quitlinesweb-assisted tobacco interventions (WATI)
2010 Survey final results (full report): PP Link  [ more ] [ hide ]		Administration	4/29/2012
cost, budget and investment, evaluation, fax and electronic referral, funding and sustainability, medicaid, minimal data set, NAQC annual survey, priority populations and cultural appropriatenesspromoting quitlines/creating demandquit ratesquitline-related research materialsquitline servicesreach of quitlinesweb-assisted tobacco interventions (WATI)
2010 Survey final results (highlights): PowerPoint Link  [ more ] [ hide ]		Administration	4/29/2012
cost, budget and investment, evaluation, fax and electronic referral, funding and sustainability, medicaid, minimal data set, NAQC annual survey, priority populations and cultural appropriatenesspromoting quitlines/creating demandquit ratesquitline-related research materialsquitline servicesreach of quitlinesweb-assisted tobacco interventions (WATI)
2008 Survey Final Results (U.S. and Canada) PDF Link  [ more ] [ hide ]		Administration	4/29/2012
cost, budget and investment, evaluation, NAQC annual survey, priority populations and cultural appropriateness, quitline operations, quitline-related research materials, quitline services, reach of quitlines, web-assisted tobacco interventions (WATI)
2008 Survey Final Results (U.S. and Canada) PP Link  [ more ] [ hide ]		Administration	4/29/2012
cost, budget and investment, evaluation, NAQC annual survey, priority populations and cultural appropriateness, quitline operations, quitline-related research materials, quitline services, reach of quitlines, web-assisted tobacco interventions (WATI)
Monthly Research Call Archive (NAQC Web page)  Link  [ more ] [ hide ]		Administration	4/29/2012
emerging technologies, evaluation, graphic health warnings, health systems change/integrating quitlines into health systems, minimal data set, priority populations and cultural appropriateness, promoting quitlines/creating demand, quitline operations, quitline-related research materials, quitline services, reach of quitlines, tobacco treatment general, web-assisted tobacco interventions (WATI)
Evidence for Quitline Practices by Category  Link  [ more ] [ hide ]		Administration	4/29/2012
best and promising practices, emerging technologies, evaluation, fax and electronic referral, promoting quitlines/creating demand, quit rates, quitline-related research materials, quitline services, reach of quitlines, research projects, web-assisted tobacco interventions (WATI)
Evidence for Quitline Pratices  Link  [ more ] [ hide ]		Administration	4/29/2012
best and promising practices, emerging technologies, evaluation, fax and electronic referral, promoting quitlines/creating demand, quit rates, quitline-related research materials, quitline services, reach of quitlines, research projects, web-assisted tobacco interventions (WATI)