 | | | | The issues addressed in this section include available information on best and promising practices related to quitline services and operations, tobacco treatment in general, call center metrics (performance measurement), strategies for improving reach and use of the Minimal Data Set. The Ensuring Quality Improvement and Research Projects sections also address many issues related to best and promising practices. |
 | | | | The use of emerging technologies is essential for quitlines to stay current and to improve service to a range of clients, increase reach, program retention and appeal and to address budget concerns. Resources in this section address the use of web and phone-based technologies such as texting, chatting, video, interactive voice response (IVR), Click-to-Call and other technologies as they become available. |
 | | | | NAQC’s Quality Improvement Initiative features resources about call center metrics (performance measurement), staff training, use of technologies, implementation of the minimal data set, evaluation, reach of quitlines, quit rates and issues related to credentialing and accreditation. Additional resources address how to best serve priority populations, development of a national data warehouse and the cost-effectiveness of quitlines. |
 | | | | This section provides information about using fax and electronic referral to increase reach and promote quitlines. Also included is information about using referrals to integrate quitlines within healthcare systems. |
 | | | | This section includes resources, fact sheets and guides to help quitlines with operations ranging from call center metrics to technology, staffing, promotion and medication provision. Also included is information about quitline hours and information gathered from NAQC’s Annual Survey of Quitlines. |
 | | | | Ensuring quitlines are providing high quality, culturally appropriate services to the many underserved populations suffering from higher smoking rates and/or limited access to cessation services is a key issue addressed in the resources included in this section. Many resources are about increasing reach, use of quitlines, effectiveness of services provided, staff training, promotions and results from the NAQC Annual Survey (languages used, specialized materials). |
 | | | | This section provides resources that address the use of various online, internet and web-based tobacco-cessation approaches. Also included is information about the evidence base for WATI, implementation issues, relevant research and NAQC Annual Survey data. The Emerging Technologies section also contains items related to WATI. |
 | | | | All resources related to the Minimal Data Set (MDS) are included here. The list includes intake and follow-up questions, optional questions, modifications for online use, implementation tools, assessment of implementation, history and background. |
 | | | | Improving or increasing reach to tobacco users is of primary concern to all quitlines. The resources in this section provide a wealth of information about innovative approaches and proven strategies to increase reach to tobacco users in general and to priority populations. Also included is information about how to calculate reach and results from the NAQC Annual Survey. |
 | | | | This section includes background on the various types of quit rates, information about measuring and reporting quit rates and tools to help with quit rate calculations. Also included are Minimal Data Set resources and NAQC Annual Survey findings. |
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